Variable price billing solution for phone services
One Number Experience
Customize smartly on a single phone number
Personalize communications with customers by offering variable price billing powered by CRM
One Number Experience or ONE is a dynamic phone billing product with outstanding flexibility in Interactive Voice Response (IVR) mode.
ONE retrieves profiles from a Customer Relationship Management (CRM) tool to offer tailored customer experience under a single local phone number. Customize variable price billing, telecommunication time, special content or any other parameter.
ONE interacts harmoniously and in concert with all major Canadian telecommunications carriers, with a reach of 94% of mobile carriers and 98% of land line carriers across Canada.
Dynamic phone billing personalised for each customer
ONE enables custom pricing to:
- Increase customer loyalty
- Target offers to specific customers
- Offer variable-pricing for different content on the same phone number
How it works
- The user accesses your phone service
- VoxTel fetches his user profile from a CRM. It shows that as a returning client, he's eligible for 5 minutes of usage at a discounted 0.99$ per minute
- VoxTel applies the special price
- The user uses the service for more than 5 minutes
- After 5 minutes, VoxTel automatically sets the per-minute rate back to the regular price
- The user hangs up and the total cost of his call is charged directly on his phone bill